Ratings & Reviews

Overall Rating

4
(27 reviews)
70.4% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Your Review

Submit a Review

Resident Reviews

submitted by KGilmore - |Recommended: NoI am writing to enthusiastically appreciate post for Chris from Eliot on 4th Apartments for his outstanding role as a maintenance professional. If you are not paying attention, you will miss him. He is very quiet and non-assuming. However, he is proud of the work he does. I was worried that our old maintenance man was leaving for another building, and we had to start all over with a “new guy”. That wasn’t the case with Chris. The last 30-45 days I have had more than my normal share of work requests and he comes each time as it was my first call. I can confidently affirm his exceptional dedication to getting the job done. The problem might not be a quick fix he might have to follow up several times however, I don’t have to ask him when are you coming back, or when will it get fixed. He will always say, I need to run this by my team, and we will get back to you with a resolution and a date to fix it. I have never seen him around our building, and he isn’t picking something up off the f
submitted by Tia G. - |Recommended: YesTaneil is an amazing concierge always bright spirited and full of joy. She’s super helpful and gets the job done. She needs a raise if you ask me.. keep up the great work
response from property -Thanks for the kind words! We are glad that you had a nice experience. See you next time! - Jamison, Community Manager
submitted by Yaitza L. - |Recommended: NoServices drastically changed last year — I have been living here for 2.5 years and the services, administration, and maintenance have changed negatively drastically the last year. Security also has been affected. I have contacted the management office with no response. I used to love the place but not anymore.
response from property -Yaitza, We appreciate you taking the time to provide your feedback. Here at Eliot on 4th, we strive to provide an excellent level of service and living experience, and it sounds like we missed the mark. We apologize for this. Should you wish to discuss your experience further, we encourage you to contact us at 202.488.0122, and we will set up a time that works best for you. Shawn, Community Manager
submitted by Austin S. - |Recommended: YesQuite — It’s been quiet and an easy move in so far. Only issue I had was no one explained moving in when we got there. Has to visit the desk to ask questions about how certain things worked.
response from property -Austin, Thank you for your feedback on ways we can improve our service offering and your kind remarks. Please feel free to contact us anytime with your suggestions by emailing us [email protected]. We are delighted you enjoy your apartment home and look forward to seeing you at our next resident event. Shawn, Community Manager
submitted by Francesco C. - |Recommended: YesNew Tenant — It is a wonderful place to live close to all necessary services.
response from property -Hi Francesco, Thank you for the 5-star review at Eliot on 4th. We appreciate the time you took to leave us such a great recommendation. Best, Shawn, Community Manager
submitted by Stephanie F. - |Recommended: NoCrime, overcharges and rent increases, oh my — I've lived at the Eliot for over two years. The property is pretty nice, clean, has a good workout room areas and the concierge and maintenance staff are really nice and helpful. I don't know the new sales staff, it has been a revolving door here and the person that helped me when I moved in has left the company. The crime in this part of town has never been low, but in the last two years I have seen it rise, especially in and around this building. People have been assaulted behind the building at the duck pond more than once , at least one car jacking in front of the building, an assault in the lobby, a mugging in the walkway area between the church across the street and the new building, and a crime happening almost daily at the Safeway or the CVS across the street . 99 of the time, the Eliot Management staff do not inform the residents what has happened - almost all of the incidents I mentioned I had to find on reddit or the local news. In 2 years, I have been overcharged around 1,500.00 for HVAC, water and sewer, thanks to the inept third party billing company, ConService. In a 2 month period, I was overcharged almost 1,0000 in water and sewer. I reported the insane charges immediately and upon a maintenance inspection, there was no leak in my apartment. Eventually a loose wire on my water meter which is in a locked closet that only maintenance can access was part of the issue. While I waited 2 months for billing resolution, I still had to pay the overage. Currently, tenants are waiting for a resolution to an unknown HVAC issue. After a couple of months, Management finally told us some very vague information. The issue still is not resolved. I am not the only tenant with these issues, it is a building wide problem. Some tenants had even greater charges that I had. When I moved in, it was not explained that not only do tenants have to pay ConService for electric, you must pay Pepco for electric. After 2 years, my rent was raised 20 . I get that newer buildings in DC can raise the rent as much as they want, but 20 of my rent equals over 500 a month, which is just too much to pay when combined with the crime and utility bill issues -for a one bedroom one bath with a den. I have found another building in DC where I can get a 2 bedroom, 2 bath with an additional 400 square feet for the price the Eliot was going to raise my rent to. The new building is still super close to a metro station, several grocery stores and numerous places to eat. It also is a 24 hour concierge building with a pool, workout room and this one has a dog park. The building is also in a lower crime area, which, as a single woman is very important. They can give out popcorn and twinkies in the lobby and call it customer appreciation, but when all is said and done, I am just a number, and I've had enough.
response from property -Dear Stephanie, We appreciate you taking the time to provide your feedback. Here at Eliot on 4th, we strive to provide an excellent level of service and living experience, and it sounds like we missed the mark. We apologize for this and would like the opportunity to speak with you to ensure this doesn’t happen again. Should you wish to discuss your experience further, we encourage you to reach out to us at 202.488.0122, and we will set up a time that works best for you. Sincerely, Shawn, Community Manager
submitted by Keith A. - |Recommended: YesMoving on UP — Nice start to a new life.Staff is very welcoming and attentive to my move in needs. So far so good.
response from property -Keith, Thank you for taking the time to share your positive experience at Eliot on 4th. We are so happy you chose to call our community home and we look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to reach out to us at 202.488.0122 or stop by the office. Thank you again! Shawn, Community Manager
submitted by Katie J. - |Recommended: NoTerribly annoyed with management staff. — I have been waiting since February 10 for my kitchen to be repaired. It is now March 1. I’m about to pay rent but feel there should be some compensation for having to wait this long for maintenance and repairs to such a small but most important area and space in one’s home.
response from property -Dear Katie, We appreciate you taking the time to provide your feedback. I would love to set up an appointment to discuss the repairs needed in your home in more detail. I can be reached by phone at 202.488.0122 or by email at [email protected]. Thank you, and I look forward to speaking with you soon. Shawn, Community Manager
submitted by Emmanuel D. - |Recommended: NoPoor customer Maintenance services — I have been here for a month and regret it. My unit was missing a kitchen furniture and I was told to buy it from IKEA. The shower door bottom seal is poor, which causes a pool of water on the bathroom floor from showering. After 3 weeks of no resolution, I was told it’s the unit design. Basically, deal with it. Definitely not worth the money and I’m getting a lawyer to get out of this lease. Worst place I have lived
response from property -Dear Emmanuel Dike, We appreciate you taking the time to provide your feedback. I would love to set up an appointment to speak with you to explore possible alternate solutions. We can be reached by phone at 202.488.0122 or by email at [email protected]. Thank you, and I look forward to speaking with you soon. Shawn, Community Manager
submitted by Emmanuel D. - |Recommended: YesMy living experience — Eliot on 4th is modern with great amenities. The staff is friendly and courteous. My con is maintenance. I have an ongoing shower problem for 2 plus weeks. It’s not resolved and I find that unsatisfactory.
response from property -Dear Emmanuel, Thank you for your feedback on your maintenance issue, as well as your kind remarks. We would like an opportunity to discuss your concerns regarding your ongoing shower problem. Please feel free to reach out to us at 202.488.0122 or [email protected]. We are delighted that you enjoy your apartment home and the amenities, and look forward to seeing you at our next resident event. Shawn, Community Manager
submitted by Osvaldo N. - |Recommended: YesHigh Confort, Luxury and Value — It’s all about attention to the little things, maintenance, and the aire of comfort, safety, luxurious details and superior tenant care…
response from property -Hi Osvaldo, Thank you for the 5-star review at Eliot on 4th. We appreciate the time you took to leave us such a wonderfully detailed recommendation. Best, Shawn, Community Manager
submitted by Kyle C. - |Recommended: YesEliot on 4th — Great complex
response from property -Hi Kyle, Thank you for the 5-star review at Eliot on 4th. We appreciate the time you took to leave us such a great recommendation. Best, Shawn, Community Manager
submitted by Carlton M. - |Recommended: YesThank you William for being such a big help — It is my hope and sincere desire that this personal letter of appreciate and thanks to Mr. Wiliam will convey how much his professionalism, kindness and consistent support is valued and how it has allowed me to feel right at home even before I became a resident of this wonderful and Historic building, which I now call home. It is also my humble wish that this letter of appreciation may serve in some way to facilitate Mr. William being recognized officially not only as a valued professional employee but a very caring, kind and well-mannered human being, the type of person whom we all know today's World is in short supply. From day one, Mr. William's support has been essential in aiding me while I was completing my application and in various other matters as well. He has always been very cordial and pleasant during chance encounters in the hallway. He has been especially kind and courteous when I needed reminding that my bills were due, helping me to avoid potentially costly late fees. Mr. Williiam's trade-mark kindness and professional courtesy has not been just a rare occurrence with me and my interactions with him, but his unbiased and personal concern for ones' well-being is evident to all who have been fortunate enough to have him there, whether it was to ask a simple question or for clarification on a confusing and detailed procedure. I for one, cannot imagine what I would do without his assistance and gentle reminders.
response from property -Hello Carlton, Thank you for your wonderful comments. I will share with our team. We are so happy to have William here at Eliot on 4th. We are glad he has been able to assist you in making Eliot on 4th feel like home. We look forward to your continued residency. Sincerely, Shawn, Community Manager
submitted by Ana S. - |Recommended: YesMore than happy — The building has everything you need, the staff is very friendly and always willing to help, the community is respectful and quiet. So happy to be here
response from property -Thank you for your 5-star rating! We really appreciate you being a resident and helping to share the word about us. We're here for you anytime. Sharita Harper, Sr Community Manger
submitted by Kenneth M. - |Recommended: NoHigh priced living without high quality — The apartments are priced more towards the luxury apartment segment without providing high-quality finishes to justify the price. There are better-built buildings with higher quality finishes for the same price in and around the area. The cabinets are the worst quality I have ever seen in an apartment period. The floors aren't great but what makes it worse is a layer of some glossy coating was added to the floors. This layer is not durable and comes off quite easily over time making the floors look awful. Just a common household cleaner will partially remove the coating in large blotchy sections. The floors are durable so this clearly is cosmetic and not a protective coating. When we first moved in there was the regular staff that we were starting to get to know but then everything changed and there was a new person nearly daily. This ruins any sense of community and started issues around policy for package pickup, deliveries, guest visits. Staff the building with regular people. Pay them a living wage and treat them fairly to reduce the amount of turnover. The amount of hidden additional fees is ridiculous. Maybe this is common in DC but it is not in most other major metropolitan cities and I have lived in a number of them. NYC, SF, and LA have more reasonable pricing structures for building amenities and fees. You even started charging me an RLP fee for liability after requiring me to maintain renters insurance when I moved in. I don't want your additional liability, didn't ask for it, and you made it impossible to get it removed permanently. It keeps coming back after submitting my own policy. HVAC and other additional utilities are very expensive and not transparent. The last couple of months it jumped hundreds of dollars with hardly any change to my daily habits.
response from property -Kenneth, We appreciate you taking the time to provide your feedback. Here at Eliot on 4th, we strive to provide an excellent level of service and living experience, and it sounds like we missed the mark. We apologize for this and would like the opportunity to speak with you to ensure this doesn’t happen again. Should you wish to discuss your experience further, we encourage you to reach out to us at (202) 488-0122, and we will set up a time that works best for you. Sharita, Community Manager

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Eliot on 4th, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Eliot on 4th, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose