Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesFirst Month going great no complaints — Great property, the view from my apartment allows me to see the sunset everyday.
response from property -Hi Charlene! Thank you so much for your kind words about Eliot on 4th! We are so happy to hear that you are enjoying your home and those beautiful sunset views from your apartment. Honestly, DC sunsets from the right unit can be undefeated. We truly appreciate you being a part of our community and taking the time to share your experience. Please let us know if there is ever anything our team can assist you with. Thank you again, Eliot on 4th Team
|Recommended: YesN A — N A
Thank you so much for the 5-star review! We truly appreciate your kind gesture and are so glad you had a great experience. If there's ever anything else we can do to help, don’t hesitate to reach out! Nina Cheatham - Assistant Community Manager, Eliot on 4th
|Recommended: NoGood — Thank you
Thank you for the five-star rating! We are glad that you have been satisfied with your experience. If you ever need anything, do not hesitate to contact us at 202.488.0122. -Jamison, Community Manager
|Recommended: YesI had a great experience here today. I was helping my mother in law look for an apartment and was extremely pleased with the offerings and customer service. From the moment we walked in the leasing office we were treated well and helped. The leasing associate Leah that helped us was phenomenal she was informative, professional and kind. I would suggest anyone looking to save yourself some time and start your search here.
Thank you for taking the time to share your positive experience! We're delighted to hear that Leah provided you with exceptional service. Our goal is to make the apartment search process as smooth and enjoyable as possible, and it's rewarding to know that we achieved that for you and your mother-in-law. We're here to help, so don't hesitate to reach out at 202.488.0122 or [email protected] if you need anything. We look forward to serving you again in the future.
- Jamison, Community Manager
|Recommended: NoI recently had a disappointing experience with Eliot on 4th apartment complex due to their poor communication practices regarding my application status. Despite requesting written notice of my application denial multiple times, I never received any explanation or documentation regarding the grounds for their decision. Additionally, I was not provided with any third-party documents that influenced their decision, which is concerning. To make matters worse, my applicant portal was suddenly removed without any explanation. This lack of transparency and suspicious activity is unacceptable, especially considering it is their legal obligation to provide written notice to applicants regarding their status. Overall, my experience with Eliot on 4th was extremely frustrating and concerning.
Hello Daphney, We appreciate you bringing this issue to our attention. You deserve better and we would love to show you that we can do better. In order to learn more about what happened we would appreciate if you reached out to us at your earliest convenience at 202.488.0122. Thanks - Jamison, Community Manager.
|Recommended: NoI am writing to enthusiastically appreciate post for Chris from Eliot on 4th Apartments for his outstanding role as a maintenance professional. If you are not paying attention, you will miss him. He is very quiet and non-assuming. However, he is proud of the work he does. I was worried that our old maintenance man was leaving for another building, and we had to start all over with a “new guy”. That wasn’t the case with Chris. The last 30-45 days I have had more than my normal share of work requests and he comes each time as it was my first call. I can confidently affirm his exceptional dedication to getting the job done.
The problem might not be a quick fix he might have to follow up several times however, I don’t have to ask him when are you coming back, or when will it get fixed. He will always say, I need to run this by my team, and we will get back to you with a resolution and a date to fix it. I have never seen him around our building, and he isn’t picking something up off the f
Hi Kelli! Thank you so much for your kind words about Chris. He works hard and we are glad to hear that you have had a great experience with him. Overall, we are glad that you enjoy living at Eliot on 4th! We cannot wait to see you next time. -Jamison, Community Manager
|Recommended: YesTaneil is an amazing concierge always bright spirited and full of joy. She’s super helpful and gets the job done. She needs a raise if you ask me.. keep up the great work
Thanks for the kind words! We are glad that you had a nice experience. See you next time!
- Jamison, Community Manager
|Recommended: NoServices drastically changed last year — I have been living here for 2.5 years and the services, administration, and maintenance have changed negatively drastically the last year. Security also has been affected. I have contacted the management office with no response. I used to love the place but not anymore.
Yaitza, We appreciate you taking the time to provide your feedback. Here at Eliot on 4th, we strive to provide an excellent level of service and living experience, and it sounds like we missed the mark. We apologize for this. Should you wish to discuss your experience further, we encourage you to contact us at 202.488.0122, and we will set up a time that works best for you. Shawn, Community Manager
|Recommended: YesQuite — It’s been quiet and an easy move in so far. Only issue I had was no one explained moving in when we got there. Has to visit the desk to ask questions about how certain things worked.
Austin, Thank you for your feedback on ways we can improve our service offering and your kind remarks. Please feel free to contact us anytime with your suggestions by emailing us [email protected]. We are delighted you enjoy your apartment home and look forward to seeing you at our next resident event. Shawn, Community Manager
|Recommended: YesNew Tenant — It is a wonderful place to live close to all necessary services.
Hi Francesco,
Thank you for the 5-star review at Eliot on 4th. We appreciate the time you took to leave us such a great recommendation.
Best,
Shawn, Community Manager
|Recommended: NoCrime, overcharges and rent increases, oh my — I've lived at the Eliot for over two years. The property is pretty nice, clean, has a good workout room areas and the concierge and maintenance staff are really nice and helpful. I don't know the new sales staff, it has been a revolving door here and the person that helped me when I moved in has left the company.
The crime in this part of town has never been low, but in the last two years I have seen it rise, especially in and around this building. People have been assaulted behind the building at the duck pond more than once , at least one car jacking in front of the building, an assault in the lobby, a mugging in the walkway area between the church across the street and the new building, and a crime happening almost daily at the Safeway or the CVS across the street . 99 of the time, the Eliot Management staff do not inform the residents what has happened - almost all of the incidents I mentioned I had to find on reddit or the local news.
In 2 years, I have been overcharged around 1,500.00 for HVAC, water and sewer, thanks to the inept third party billing company, ConService. In a 2 month period, I was overcharged almost 1,0000 in water and sewer. I reported the insane charges immediately and upon a maintenance inspection, there was no leak in my apartment. Eventually a loose wire on my water meter which is in a locked closet that only maintenance can access was part of the issue. While I waited 2 months for billing resolution, I still had to pay the overage. Currently, tenants are waiting for a resolution to an unknown HVAC issue. After a couple of months, Management finally told us some very vague information. The issue still is not resolved. I am not the only tenant with these issues, it is a building wide problem. Some tenants had even greater charges that I had. When I moved in, it was not explained that not only do tenants have to pay ConService for electric, you must pay Pepco for electric.
After 2 years, my rent was raised 20 . I get that newer buildings in DC can raise the rent as much as they want, but 20 of my rent equals over 500 a month, which is just too much to pay when combined with the crime and utility bill issues -for a one bedroom one bath with a den.
I have found another building in DC where I can get a 2 bedroom, 2 bath with an additional 400 square feet for the price the Eliot was going to raise my rent to. The new building is still super close to a metro station, several grocery stores and numerous places to eat. It also is a 24 hour concierge building with a pool, workout room and this one has a dog park. The building is also in a lower crime area, which, as a single woman is very important.
They can give out popcorn and twinkies in the lobby and call it customer appreciation, but when all is said and done, I am just a number, and I've had enough.
Dear Stephanie,
We appreciate you taking the time to provide your feedback. Here at Eliot on 4th, we strive to provide an excellent level of service and living experience, and it sounds like we missed the mark. We apologize for this and would like the opportunity to speak with you to ensure this doesn’t happen again. Should you wish to discuss your experience further, we encourage you to reach out to us at 202.488.0122, and we will set up a time that works best for you.
Sincerely,
Shawn, Community Manager
|Recommended: YesMoving on UP — Nice start to a new life.Staff is very welcoming and attentive to my move in needs. So far so good.
Keith, Thank you for taking the time to share your positive experience at Eliot on 4th. We are so happy you chose to call our community home and we look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to reach out to us at 202.488.0122 or stop by the office. Thank you again! Shawn, Community Manager
|Recommended: NoTerribly annoyed with management staff. — I have been waiting since February 10 for my kitchen to be repaired. It is now March 1. I’m about to pay rent but feel there should be some compensation for having to wait this long for maintenance and repairs to such a small but most important area and space in one’s home.
Dear Katie, We appreciate you taking the time to provide your feedback. I would love to set up an appointment to discuss the repairs needed in your home in more detail. I can be reached by phone at 202.488.0122 or by email at [email protected]. Thank you, and I look forward to speaking with you soon. Shawn, Community Manager
|Recommended: NoPoor customer Maintenance services — I have been here for a month and regret it. My unit was missing a kitchen furniture and I was told to buy it from IKEA.
The shower door bottom seal is poor, which causes a pool of water on the bathroom floor from showering.
After 3 weeks of no resolution, I was told it’s the unit design. Basically, deal with it.
Definitely not worth the money and I’m getting a lawyer to get out of this lease. Worst place I have lived
Dear Emmanuel Dike, We appreciate you taking the time to provide your feedback. I would love to set up an appointment to speak with you to explore possible alternate solutions. We can be reached by phone at 202.488.0122 or by email at [email protected]. Thank you, and I look forward to speaking with you soon. Shawn, Community Manager
|Recommended: YesMy living experience — Eliot on 4th is modern with great amenities. The staff is friendly and courteous. My con is maintenance. I have an ongoing shower problem for 2 plus weeks. It’s not resolved and I find that unsatisfactory.
Dear Emmanuel,
Thank you for your feedback on your maintenance issue, as well as your kind remarks. We would like an opportunity to discuss your concerns regarding your ongoing shower problem. Please feel free to reach out to us at 202.488.0122 or [email protected]. We are delighted that you enjoy your apartment home and the amenities, and look forward to seeing you at our next resident event. Shawn, Community Manager